Informativa sui rimborsi

Return and Refund Policy (B2B Terms & Conditions)

This policy governs the procedures for returns and refunds regarding purchases made on the website www.guiltypleasure.it by professionals, companies, and VAT holders (B2B clients).

In accordance with current legislation, Legislative Decree no. 206/2005 (Italian Consumer Code) does not apply to B2B commercial relationships. Therefore, the right of withdrawal for "change of mind" is excluded, unless otherwise agreed upon or in the specific cases outlined below.

1. Damaged, Defective, or Non-Compliant Goods

Should the delivered products show manufacturing defects, transport damage, or not match what was ordered, the Customer is required to report the defect no later than 8 (eight) calendar days from receipt of the goods (Art. 1495 of the Italian Civil Code).

  • Procedure: Send a written notice to the email address info@guiltypleasure.it, indicating the order number, the defective product code, and attaching photographic evidence of the damage or non-compliance.

  • Verification: Our team will assess the claim within 8 working days. If the defect is confirmed, Guilty Pleasure will, at its own discretion, either replace the product or issue a credit note.

2. Return Shipping Costs

  • In the event of an error by Guilty Pleasure or defective goods: Shipping costs for the return of the goods and the delivery of replacement items will be fully borne by us.

  • In the event of agreed commercial returns (e.g., authorized product exchange): Shipping costs for the return and any administrative handling fees are entirely the responsibility of the Customer.

3. Refund Methods

Once the returned goods have been received and their integrity has been verified:

  • A credit note will be issued corresponding to the value of the accepted returned products (excluding original shipping costs, unless due to our error).

  • The refund or offset on the subsequent invoice will take place within 14 working days from receipt of the return, using the same payment method chosen during the order phase or via bank transfer.

4. Contact Information

For any assistance requests or to initiate a return procedure, our B2B Customer Service is at your disposal:

  • Email: info@guiltypleasure.it