Terms of service

General B2B Terms and Conditions of Sale

These General Terms and Conditions of Sale govern the purchase of products through the website www.guiltypleasure.it and apply exclusively to commercial relationships between Guilty Pleasure (hereinafter "Seller") and professionals, companies, or VAT registration holders (hereinafter "Customer" or "B2B Customers").

In accordance with current legislation, Legislative Decree no. 206/2005 (Italian Consumer Code) does not apply to B2B commercial relationships.

1. Registration and Access to the Service

1.1. Purchasing products on the website is strictly reserved for B2B Customers who have been previously registered and approved by the Seller. 1.2. During registration, the Customer is required to provide true, complete, and updated company data (including VAT number, SDI/PEC code for electronic invoicing). 1.3. The Seller reserves the sole right to approve, suspend, or revoke a Customer's account at any time.

2. Prices and Orders

2.1. All prices indicated on the website are expressed in Euros (€) and, unless otherwise stated, are exclusive of VAT and shipping costs. 2.2. The submission of an order by the Customer constitutes a purchase proposal. The order is considered accepted and the contract concluded only upon receipt of the written order confirmation or proforma invoice from the Seller.

3. Payment Terms

3.1. The default payment method applied to all Customers is Advance Bank Transfer. 3.2. Goods will be reserved and prepared for shipment only upon actual receipt of the total amount into the Seller's bank account. Bank transfer receipts or payment slips will not be accepted as proof of payment to release the goods. 3.3. Any different payment terms or methods (e.g., RI.BA., deferred payment) must be previously agreed upon in writing and personally approved by the management of Guilty Pleasure.

4. Shipments, Deliveries, and Damage Management

4.1. Shipments are carried out via express or standard carriers selected by the Seller. 4.2. Delivery times indicated on the website or in order communications are to be considered strictly indicative and non-binding. The Seller shall not be held liable for any logistical delays, carrier disruptions, force majeure events, or delays due to customs checks. Any delay does not entitle the Customer to cancel the order or to claim damages or compensation. 4.3. Priority Handling (Express Orders): Orders for which the Customer selects the "Express" shipping option will be processed and prepared by our warehouse with priority over standard orders. It is understood that priority handling begins from the moment the payment is cleared (in the case of an advance bank transfer). 4.4. Acceptance of Goods, Damage, and Check Reserves: Upon delivery of the goods by the courier, the Customer is required to check the integrity of the packaging. Without placing a specific check reserve, the goods are deemed delivered intact and uncontestable, and it will not be possible to raise subsequent claims for visible transport damage.

In compliance with current regulations and carrier transportation terms (including BRT), the following rules apply to enforce the reserve and open a formal claim, where the actions taken at the time of signing make a substantial difference:

  • If signed "With Specific Reserve" upon delivery: If the packaging or parcels show visible signs of damage, crushing, or tampering, the Customer must strictly sign the courier's proof of delivery by adding a specific reserve (e.g., "Accepted with reserve due to wet parcel", "Accepted with reserve due to punctured/crushed box"). Adding a generic phrase such as "Subject to inspection" without specification is not considered valid by the carrier. From the delivery date, the Customer has 8 (eight) calendar days to verify the integrity of the internal contents, photograph the damage, and send a formal report via the Seller or BRT Customer Service.

  • If signed without reserves (Hidden Damage): If the package is accepted without any reserve because it is externally intact, the law still provides a term of 8 (eight) calendar days from delivery to report so-called "hidden damage" (i.e., damage found on the internal product but not visible from the outside at the time of collection). However, in this scenario, the refund process will be significantly more complex and subject to the strict conditions and verifications of both the carrier and the sender.

To properly handle the claim procedure and avoid the rejection of the file, the Customer is obliged to:

  1. Keep all packaging and labels: The outer packaging, internal protections, and courier shipping labels are essential and mandatory for opening a refund claim. Do not throw them away.

  2. Contact the sender promptly: Inform the Seller of the incident without delay by sending a written notice to info@guiltypleasure.it within the aforementioned 8 calendar days, attaching the order number, a description of the issue, and comprehensive photographic evidence of the damage.

5. Retention of Title

5.1. Delivered products remain the exclusive property of Guilty Pleasure until full and final payment of the amount indicated on the invoice has been made by the Customer.

6. Applicable Law and Jurisdiction

6.1. These General Conditions are governed by Italian law. 6.2. For any dispute arising from the interpretation, execution, or termination of the sales contract between the Seller and the B2B Customer, the Court of Milan shall have exclusive jurisdiction.